Winnipeg 311 | Call 311 Winnipeg winnipeg 311


311 is Winnipeg's phone number for government information and non-emergency services. Whether you're a Winnipeg resident, business owner, or a visitor, all the resources of Winnipeg are just a phone call away, And itís not just about a phone call; citizens can connect with the new Centre by phone at 311, by fax at 311, by email at or by TTY at 986-1311. Out of town? Connect with the City of Winnipeg toll-free at 1-877-311-4WPG. Call 311

Winnipeg 311What is Winnipeg 311?

  • 311 is an easy-to-remember, three-digit, non-emergency telephone number that offers a single window of direct access to Winnipeg government services.  311 provides free, multilingual assistance to anyone calling from within Winnipeg. It allows citizens to request a service or receive general information.


Why do we need 311?

  • 311 means you don't need to know which Winnipeg government provides a particular service. You don't have to sort through dozens of telephone numbers to find the people you need to talk to. 311 also provides an easy-to-remember telephone number for non-emergency police calls which will reduce the burden of non-emergency calls made to 9-1-1.




One easy to remember phone number to access information or request City of Winnipeg non-emergency services  24 hours a day, 7 days a week, 365 days a year.


Winnipeg 311 Self Service online

 Inquiries are also being received by the Centre as follows:


By Telephone: By Fax:
Telephone 311  


Fax 311


Out of Town toll-free: TTY:
Toll Free 1-877-311-4WPG TTY  



Please take a moment to view the informational video below, or browse through FAQ


Watch the Video for Winnipeg 311

City of Winnipeg's 311 Citizen Inquiry Service.


Open 24 hours a day, 365 days a year, the Centre will operate Winnipegís new citizen inquiry service, designed to provide citizens with the opportunity to ask questions about, or to request any non-emergency city service at their convenience. Customer Service Representatives will be available day or night to answer inquiries from the public, in both official languages.

What are some examples of 311 calls?

  • reports of potholes
  • questions on site plan applications
  • location and hours of libraries
  • requests to register for parks and recreation programs
  • complaints about parking bylaw infractions
  • reports of stolen property after an event has occurred
  • requests to hire police officers for special events
  • reports of motor vehicle accidents
  • queries on police security checks 
  • reports of suspected food poisoning
  • queries about well water
  • requests to book travel health clinic appointments
  • reports of dog bites
  • requests for financial assistance
  • queries on child development
  • queries on road construction projects
  • reports of sewer backup
  • reports of missed garbage collection
  • queries on acceptable items for recycling



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